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Privacy Policy

A legal disclaimer

Privacy Policy

 

Last Updated: 11th July 2025

Your privacy is critically important to us at Westcott Village Hub CIC. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you use our website. We are committed to protecting your personal information and handling it responsibly, in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

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1. Who We Are

 

Westcott Village Hub CIC is a Community Interest Company operating in Westcott, Dorking, UK. westcottvillagehub@gmail.com

 

2. Information We Collect

 

We may collect various types of information from and about users of our website, including:

  • Personal Identification Information: Name, email address, phone number, postal address (e.g., when you sign up for a newsletter, make an enquiry, volunteer, or participate in an event booking).

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, pages viewed, time spent on pages, navigation paths, and interactions.

  • Communication Data: Records of correspondence if you contact us.

 

3. How We Collect Your Information

 

We collect information through various methods, including:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise (e.g., when you apply to volunteer, sign up for a newsletter, or make an enquiry).

  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical and Usage Data using cookies, server logs, and other similar technologies.

  • Third Parties: We may receive Personal Data about you from various third parties (e.g., analytics providers like Google Analytics).

 

4. How We Use Your Information

 

We use the information we collect for various purposes, primarily based on the following legal bases under GDPR:

  • Performance of a Contract: To fulfill services you request (e.g., processing a shop order, managing event bookings).

  • Legitimate Interests: To operate and improve our website, understand how users interact with our services, communicate with you about our activities, and for administrative purposes (e.g., sending newsletters you've subscribed to, analyzing website traffic).

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., for certain marketing communications).

  • Legal Obligation: To comply with legal or regulatory obligations (e.g., for record-keeping, tax purposes).

Specifically, we use your data to:

  • Operate and maintain our website.

  • Respond to your enquiries and provide customer support.

  • Send you newsletters, updates, and information about events (if you have opted in).

  • Process volunteer applications.

  • Improve our website, services, and user experience.

  • Monitor and analyze website usage and trends.

  • Prevent fraudulent activity and ensure the security of our website.

 

5. Disclosure of Your Information

 

We do not sell, trade, or otherwise transfer your Personal Data to outside parties without your consent, except in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., website hosting, email marketing services, analytics providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred.

 

6. Data Security

 

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

 

7. Data Retention

 

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

8. Your Legal Rights (Under GDPR)

 

Under GDPR, you have the following rights regarding your personal data:

  • The right to be informed: About how your personal data is processed.

  • The right of access: To your personal data.

  • The right to rectification: To have inaccurate personal data corrected.

  • The right to erasure ("right to be forgotten"): To have your personal data deleted in certain circumstances.

  • The right to restrict processing: To limit how your data is used.

  • The right to data portability: To obtain and reuse your personal data for your own purposes.

  • The right to object: To certain types of processing (e.g., direct marketing).

  • Rights in relation to automated decision-making and profiling.

To exercise any of these rights, please contact us using the details provided in Section 1. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

 

9. Cookies

 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our [Link to Cookie Policy Page - if separate].

 

10. Third-Party Links

 

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

11. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. We advise you to review this Privacy Policy periodically for any changes.

 

12. Contact Us

 

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us at:

westcottvillagehub@gmail.com

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